I cannot seem to get a fair shake at this dealership. The latest scam comes from the service department. The Service Manager, Calin, an unprofessional, dishonest and dishonorable person, routinely presented an argument a 4 yr old would make. It was literally like arguing with as dishonest 4 yr old. My Rogue is a lease. I took it in for an oil change at 10000 and 15000. 10000, it was apparently perfect! I'm looking at the recommendations now...windshield wipers...that's it. And, the mechanics said there was no need for a tire rotation. That's all I can see anyway. However, 15000....I am told I should have fixed my alignment (no one told me anything about the alignment at 10000.) because the askew alignment has now ruined my tires, and worn them unevenly. The nice gentleman that helped me that day, explained to me "at this point, there is no need to rotate the tires because you are going to need two new tires." (the price quoted me? My first born...that's a joke...but you get the gist.) So, at 10000, my alignment is perfect? but at 15000 it somehow went askew so drastically, that it ruined my tires. No one can tell me...did it go askew at exactly 10000? Maybe this is a scam they run? "don't say anything so we can get him for 2 new tires!"? I dunno. I wouldn't put it past them, however, and that's a sad commentary. I am not a mean person. I work and live paycheck to paycheck helping and going to sit with those who are suicidal get to help immediately. I work for a non-profit which pays humbly. I just want to be treated with dignity and respect, and get a fair shake. Calin, I said rude things to, because I was upset. However, Calin (I don't know if this person if male or female. Thus, I'm saying the name only and refraining from personal pronouns), kept trying to sell me the lie, because that's what it is, that the alignment wasn't problem at 10000. So, they are trying to sell me that the alignment went bad between 10000 and 15000 and destroyed my tires. They are refusing to own their mistake and make it right. This is their fault. If at 10000, someone said to me, "Al, you need to tend to your alignment, because it's going to ruin your tires"....I would have tended to it. No one said a thing. Not a thing. Nada. Zip. Squadooosh. Through it all, Calin pretended to clutch his/her pearls, and feign being an offended snowflake (always wanted to use that word). Truth, Calin presented a feeble argument. Like arguing with a 4 yr old. One thing I wanted to address, I am/was being told by management that I declined a tire rotation at 10000. Okay, let's address this nonsense, because this is all they have...nonsense. If I declined anything it's because of one of these 2 reasons.... 1. I was already waiting there for 3 hours and just wanted to go home. They don't care about your time at the service center. 2. They charged an absurd amount for the tire rotation. Because they charge an absurd amount for everything. (MBA's are the cancer in this country. They have a hole where their heart should be and they fill it with ripping people off at dealerships and movie theaters. Another discussion for another time.) But, here's what really happened...no choice to reject a tire rotation was given to me. This is another in a series of lies. Never presented with a choice. So, 3 people have given me three different stories. person 1- I spoke to on the phone-The mechanics didn't see a need to rotate my tires at 10000. Calin- Alignment wasn't an issue at 10000. (it just mysteriously went awry within 5000. Sssssurrre!) Managment- I declined a tire rotation at 10000. This is dumb. The only time I ever "sat" with someone was this last time at 15000. A very nice, professional man, sat with me, went through a packet (first time I saw that too..the packet) and told me what needed fixing. All this effort, to avoid making it right. It's tires. No skin off their backs. But, they have to be jerks about everything at this place.

These guys Did a great job with getting us the car we wanted, we went to other Nissan dealerships… no one holds a candle to Route 23 Nissan! Go here Ask for Anthony!

Brayan and Jay the best!!!…👌🏻

(Translated by Google) Brayan and Jay!! The best in customer service and quality. Both are very friendly and always willing to help customers. (Original) Brayan and Jay!! Los mejores en atención y calidad de servicio. Muy agradables los dos y dispuestos ayudar al cliente

Went to Route 23 Nissan to look at cars and the staff was very helpful, accommodating and not pushy. Shout out to Travis and Jay, thank you!!! If you are in the market for a car check them out!

We had a great experience working with Kenneth! He was professional, knowledgeable, and genuinely helpful throughout the entire process. He took the time to answer our questions, was patient, and never made us feel pressured. Buying a car can sometimes be stressful, but he made the experience easy, straightforward, and enjoyable. We really appreciated his honesty and excellent customer service.

Everyone from Kenneth in sales and Zaid in finance was amazing start to finish

Had a good experience buying a new vehicle. My sales rep Fernando was a great help. He took the time to work out the best deal possible. Highly recommend Route 23 Nissan

Zaid, Jasil, Joshua were amazing. They really hooked it up. Gave me such a good deal, and it was a great experience. Very transparent, the car was cleaner than anything I have seen anywhere else. Would recommend this dealer to everyone.

I had an excellent experience working with Bryan at Nissan! He helped me get into a Jeep Cherokee and truly made it happen. Bryan was patient, professional, and never rushed me into making a decision. He took the time to answer my questions and made the whole process comfortable and stress-free. I really appreciate his help and would definitely recommend Bryan to anyone looking for a great car-buying experience!

Brayan provided amazing service. Very detailed and transparent, friendly and professional. We will definitely consider our next purchase at this location because of him.

Car dealers suck but Travis was excellently say he definitely tried to help me out and he did come see Travis next time you want to buy a car

Had issues with my used jeep I purchased…No hesitation…Ziad took care of all my needs…that’s a comfortable feeling…I would definitely shop again at Nissan rt 23 butler..

Great experience!! Travis was the best salesman.