Tried to add a 8000.00 fee to the already negotiated price. Drove 6 hrs for a total waste of time

So I was willing to try again thinking maybe the bad experience was just an off day for the staff at rt 23 Nissan. My first experience with the dealership was on 4-18-26. I posted an honest but negative review of that visit, nothing vulgar or embellished just the truth in a shortened version. Never a follow-up call from anyone at the dealership to see what they could do to make things better. On 6-10-26 after many morning text messages with the receptionist about the same vehicle that was now on the lot over 90 days she set an appointment for 5:30 pm. I arrived a bit early, signed in and was handed off to Steve Vasquez to work the deal on the vehicle. We sat at his desk and started the basic information when another individual came to the desk, had Steve step aside and placed a document on the desk in front of me. He asked if this was me. I looked at the document, it was my review from my first visit. I responded yes that was mine from my previous visit. The individual then told me based on my negative review they ( I do not know who "they" were) decided they did not wish to do business with me. I asked if he believed this was going to help improve my past visit experience and he just repeated himself. I responded politely, This is both unprofessional and immature to take your ball and go home because you did not like the truth to be told. He walked away. I asked Steve who that was and he told me it was the finance manager "Z". I then took a piece of paper and was making some notes to be accurate in my next review of the dealership. Steve returned and told me he had another appointment coming so I would have to leave. Doubtful that was true but I quietly stood up and walked out to my vehicle. I was sitting in my vehicle finishing some notes when I noticed Steve and a co worker walking my way, staring at me. There was no interaction between us. They proceeded to walk past my vehicle to the front row of cars on rt 23. I observed them in my side view mirror. They stood there and watched me. I finished what I was doing, then carefully turned my vehicle around and left the dealership. I pulled into the next business lot and exited my vehicle walking back to rt23 where I observed both Steve and his co worker walking back to the dealership. The failed intimidation tactic just added to the childish experience. When I returned home I searched the dealership staff to get the name of the finance manager Zaid Abass. I then sent an email to the Owner/ President of the dealership, Mr. Osiashvili. I was again , honest about my experience. I provided my phone number so he could contact me and we could discuss this situation. I did expect he would call. 10 days later and still no contact of any kind. This should tell everyone all you need to know about the staff and owner of this dealership. If you have a bad experience of any kind and you leave an honest but negative review there will be zero desire or attempt to correct the situation so you could update your review with a positive resolution that would show the dealership actually cares about the customers. Hidden fees, Intimidation tactics, lies, lack of transparency, unprofessional attitudes and actions are not qualities for success. If this is what the owner allows or instructs then this is not the place to buy a vehicle. Dig into the reviews, look at negative ones and you will see a pattern. I did not look at the reviews prior to my first visit but as I said I was willing to give it another shot and for that I had an experience that I would have given less than a star. I will also mention, the vehicle still had not been properly serviced. The same issues I noticed on my first visit were still visible when I returned.

Drove out to Route 23 Nissan after finding a 2023 Frontier Pro-4X listed on their website for $37,993 before tax. Their own disclaimer on the listing says the price includes "all costs to be paid by a consumer" except taxes, registration, and licensing. Pretty clear right? Wrong. Get there and suddenly the price is $41,000 before tax?. When I pushed back they revealed they had tacked on $3,995 in "reconditioning fees" that were apparently mandatory and non-negotiable. Fees that, again, their own disclaimer says should already be in the price. I have it on audio recording. On top of that they were running a $750 Memorial Day coupon. I signed up, and they texted me directly saying "This amount will go directly toward the price of your next vehicle." Showed up and they told me for the first time that it can't actually go toward the car — only toward services and add-ons. That's not a miscommunication, that's a lie they put in writing. Walked out without a car after wasting the trip. Looked it up afterward and found dozens of other people describing the exact same reconditioning fee scam on Cars.com and the BBB. There's even an active lawsuit in Bergen County court making the same claims against this dealership and its owner personally. They're good at making Instagram content. Actually selling a car at the price they advertise? Apparently not part of the business model. Save yourself the trip.

Calin and Jesse at Nissan were fantastic. They went above and beyond to take care of an issue with my 2025 Pathfinder and made the whole process easy and stress-free. Really appreciate the honesty and great service. We will always be Nissan loyal!

Wonderful experience with the Nissan Butler Service Center! Now, two service occasions in... started with Nijaya and Meghan with great organization and communication, then to the Outstanding Service Advisors, Rebekah and Jesse who walked me through with clarity and kindness, keeping me updated throughout. Both times! EXCELLENT customer service! Not the normal dealer experience!

What’s up my name Paul H. I would like to say this is one of the best dealerships I would recommend to anyone family and friends. Shoutout to my guy Travis Jordan real cool dude, very welcoming and treated us like family. One of the best sales representatives, salute to you man! He was very helpful the whole time from we walked in the door and will work with you on getting the best prices to satisfy you when you’re purchasing a car. They have a huge inventory of great cars. If your looking for great customer services go to Route 23 Nissan go ask for Travis and he will make it happen for you! Very Professional! Also Big Up the manager Antonio and everyone at the dealership I appreciate everything they did for me one of the best places hands down. Looking for a car go shop at Route 23 Nissan, located in Butler NJ

I purchased a 2025 Pathfinder and my sales person Tom. He was very well spoken about the vehicle and informative about it. The dealership worked with me on the purchase of my new Pathfinder. I would recommend them to anyone who is looking for a new Nissan.

I bought a 2025 central last week and I must say that bonnie was a tremendous help. She's very courteous and professional. And just such a lovely woman to deal with. She makes everybody feel at home and her smile and her laugh are infectious. Thank you so much for making me feel very comfortable. Bonnie.

Purchased a vehicle for wife’s birthday Karl was very professional and helped get her into the vehicle she liked. Karl is highly recommended I will definitely be back for next vehicle with him.

They are nothing but scammers in there, they will rob you and you can’t do anything about it, they should get audit by the state NJ for the scams

I purchase a car from them approximately 2 years ago and added 3 maintenance plans (I included the GAP coverage). The car was totaled in an accident. The Gap company requested that I cancel the other 2 plans in order for them to pay out the claim. I have been working with Zaid for approximately 3 weeks to get the 2 maintenance plans canceled. I explained to you from the beginning of this process the Progressive GAP plan that I purchased via Route 23 will not pay out until the maintenance programs are canceled. This disaster has been going on for approximately 3 weeks and the plans have not been canceled. It has been hard to get him on the phone and the plans have not been canceled. He informed me that the process should be finished on September 5, 2025 which was not true. The Progressive GAP company have attempted to contact him numerous times and he does not respond. As a customer this is unfair. I cannot purchase another car until this issue is rectified. He has not rectified the issue but I keep getting calls from someone trying to sell me a car at Route 23 Nissan. He is the worst with communication.

Update... 08/28/25 On more time. Incredible how they take your money on a blink of a eye, and when they have to return take them months to do anything. I have been fighting and waiting since March. Last time I got the promise to get the money in 5-7 weeks, but nothing. Like another customer said "they are scam artists". TERRIBLE TO GET REAL INFORMATION!!! Update... 07/09/25 Here we go again. I got a contact from Mikey at Nissan trying to understand the situation, like the review below is not clear and they don't have all the records, then he informed me that all the insurance that I signed the cancellations in March, were never processed to be returned me the money, what Zaid Abass that did everything with me, was always blaming the bank, but he was the one that never send over to be paid back. Definitely a terrible professional. Mikey said that he would get it clear and clean, but so far I don't have my money back and the bank keeps charging me interest over a "cancelled" insurance. Also, they charge over another "service" (oil, filter, and checking the main points of the car like tires, rims) for 4 years, but even that they messed up, because they left the car with the settings off and the all tires with the wrong PSI big time. At this point I want to get the car back to them and all my money back. They don't deserve any business. Last time I was at the dealer trying to solve it peacefully, there was another person complaining for the same reason, that means that Zaid Abass does this trick with a lot of people and Nissan is allowing it. Unfortunately I’m really disappointed with the service and support. They tell you whatever you need to hear to make a sale, but if you need them to get things done, forget. You will die waiting. They don’t answer phones, neither email. The financial team, specially Zaid Abass, will push on you every simple insurance possible because they make a great profit on them, then when you realize that all of them are a bunch of xx, and you make a scene at the dealership, they tell you that they will cancel. However it never happens, but the bank keeps charging you interest on something that is canceled, you no longer have the service. I got a BMW X7 with the promises that I would be able to get it serviced and covered Bumper to Bumper, including scratches and tires at the BMW dealer I decide to spending $11,000.00 in insurances, but them when I need the services, I get the news that none of the promises where true and I have to spend $4,000.00 to get the job done. They are ridiculous. You can get better deals and service on any other company. They promise dreams and deliver nightmares.

Thank you so much to the General Sales Manager Cauly Chak. I had such a quick and pleasant experience. Being able to walk in, work out a deal and walk out with a Nissan Kicks in such a short time was amazing. As I was in urgent need of a new car and on a tight schedule, being able to not waste time going in circles was a plus. Cauly Chak was very professional and had a great deal of knowledge, it was a great pleasure to work with him. Thank you again for all the professionalism and pleasant experience.

⚠️ Warning to anyone buying from Route 23 Nissan: I was told $7,000 was for taxes and tags, but those were charged separately on the contract. I didn’t receive the full paperwork until days later—only after repeated calls and mentioning I had contacted a lawyer. They added charges for LoJack, Dealer Maintenance, and Sonsio. None of which were properly explained or not mentioned at all. This felt downright deceptive. I’ve filed complaints with the CFPB, FTC, BBB, and NJ Attorney General. No one drives 2.5 hours for a car deal just to say, "Yes, please add thousands in hidden fees to my loan." Don’t make the same mistake I did. I’m now spending hours filing complaints, researching my rights, and contacting lawyers. Do not trust what they tell you. read every document carefully and protect yourself.

I drive 3 and half hour both ways to see and purchase a car. Prior to driving they confirmed no hidden charges after I get TrueCar price breakdown. But once I go there The 20k car becomes over 30k with various mark ups, the car tire seems to way older than the car and the sales person explanation was hilarious. Over all shady dealership to avoid