So I was willing to try again thinking maybe the bad experience was just an off day for the staff at rt 23 Nissan. My first experience with the dealership was on 4-18-26. I posted an honest but negative review of that visit, nothing vulgar or embellished just the truth in a shortened version. Never a follow-up call from anyone at the dealership to see what they could do to make things better. On 6-10-26 after many morning text messages with the receptionist about the same vehicle that was now on the lot over 90 days she set an appointment for 5:30 pm. I arrived a bit early, signed in and was handed off to Steve Vasquez to work the deal on the vehicle. We sat at his desk and started the basic information when another individual came to the desk, had Steve step aside and placed a document on the desk in front of me. He asked if this was me. I looked at the document, it was my review from my first visit. I responded yes that was mine from my previous visit. The individual then told me based on my negative review they ( I do not know who "they" were) decided they did not wish to do business with me. I asked if he believed this was going to help improve my past visit experience and he just repeated himself. I responded politely, This is both unprofessional and immature to take your ball and go home because you did not like the truth to be told. He walked away. I asked Steve who that was and he told me it was the finance manager "Z". I then took a piece of paper and was making some notes to be accurate in my next review of the dealership. Steve returned and told me he had another appointment coming so I would have to leave. Doubtful that was true but I quietly stood up and walked out to my vehicle. I was sitting in my vehicle finishing some notes when I noticed Steve and a co worker walking my way, staring at me. There was no interaction between us. They proceeded to walk past my vehicle to the front row of cars on rt 23. I observed them in my side view mirror. They stood there and watched me. I finished what I was doing, then carefully turned my vehicle around and left the dealership. I pulled into the next business lot and exited my vehicle walking back to rt23 where I observed both Steve and his co worker walking back to the dealership. The failed intimidation tactic just added to the childish experience. When I returned home I searched the dealership staff to get the name of the finance manager Zaid Abass. I then sent an email to the Owner/ President of the dealership, Mr. Osiashvili. I was again , honest about my experience. I provided my phone number so he could contact me and we could discuss this situation. I did expect he would call. 10 days later and still no contact of any kind. This should tell everyone all you need to know about the staff and owner of this dealership. If you have a bad experience of any kind and you leave an honest but negative review there will be zero desire or attempt to correct the situation so you could update your review with a positive resolution that would show the dealership actually cares about the customers. Hidden fees, Intimidation tactics, lies, lack of transparency, unprofessional attitudes and actions are not qualities for success. If this is what the owner allows or instructs then this is not the place to buy a vehicle. Dig into the reviews, look at negative ones and you will see a pattern. I did not look at the reviews prior to my first visit but as I said I was willing to give it another shot and for that I had an experience that I would have given less than a star. I will also mention, the vehicle still had not been properly serviced. The same issues I noticed on my first visit were still visible when I returned.

I had a great experience working with Fernando. He was attentive, friendly, and very knowledgeable throughout the entire car-buying process. He took the time to answer all of our questions, explain our options clearly, and helped us lower our costs as much as possible. What impressed us most was his dedication and excellent customer service. Fernando was always available when we called and consistently followed up to make sure everything was going smoothly. He genuinely cared about helping us get the best deal and making the experience stress-free. I highly recommend Fernando to anyone looking for a professional, honest, and hardworking car salesman. Thank you, Fernando, for all your help!

Javien & Jasil really helped me out with my lease today. They've got a good team over there!

(Translated by Google) Extremely satisfied with Fernando's service and attention; he's an excellent salesperson. Thank you very much. (Original) Extremadamente satiicon el Servicio y la atención de Fernando exelente vendedor. Muchas gracias

I had a great experience working with Brayan while purchasing my car. He was knowledgeable, patient, and made the entire process smooth and stress-free. His professionalism and excellent customer service truly stood out. I highly recommend Brayan to anyone looking for a trustworthy and helpful salesperson. Thank you for making this such a positive and smooth experience!

I came to Nissan of Route 23 in Butler and it was such a great experience. Jesse was very nice. Everyone I came into contact was so helpful and they took care of me right away. Just how Jesse took care of me. You can see how they really care about Customerservice. I’m so grateful.

Staff was extremely polite and very helpful. My experience was delightful and I will continue to use this location for all my vehicle needs.

Brayan was very helpful and professional. My wife and I are happy we worked with him. Nissan is lucky to have such a professional and respectful employee.

Their team service is awesome! So helpful and kind. Thank you so much to Ervin and Bryaaaan

Five Stars for Anthony! He was very patient, made the whole process smooth and stress-free, and took the time to explain everything about my new car so I felt comfortable and confident before leaving. You can tell he genuinely cares about his customers and wants them to have a great experience. I truly appreciate all of his help and would definitely recommend working with him!

Fernando was very helpful and knowledgeable would definitely recommend if you are looking for a new Nissan..

Best service I’ve ever experienced thanks kevin

Our salesman was Travis. He was excellent. Very knowledgeable and made sure we were taken care of. Got a certified pre owned Rouge and couldn’t be happier.

Great sales staff who is not trying to rip you off and they are helpful and was able to answer all my questions with no hesitation. Will definitely be buying here again. Jovian went above and beyond to get me the OTD price I wanted , highly recommend him.