Customer Testimonials

Our experience with this dealership was extremely disappointing. We drove two hours from Connecticut after being assured there were no hidden fees. Once we arrived, they added thousands of dollars in “mandatory” add-on packages that we were told could not be removed, even though we had clearly shared our budget beforehand and agreed on an all-in price. Later, we learned those packages weren’t mandatory at all. The finance staff kept changing their story about what each fee meant and whether it could be canceled, insisting we misunderstood. Totals were presented in confusing ways, and by the next day it ... Read More

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Google - Nov 14, 2026

Our experience with this dealership was extremely disappointing. We drove two hours from Connecticut after being assured there were no hidden fees. Once we arrived, they added thousands of dollars in “mandatory” add-on packages that we were told could not be removed, even though we had clearly shared our budget beforehand and agreed on an all-in price. Later, we learned those packages weren’t mandatory at all. The finance staff kept changing their story about what each fee meant and whether it could be canceled, insisting we misunderstood. Totals were presented in confusing ways, and by the next day it was clear the final numbers did not match what we thought we agreed to. Communication afterward was terrible calls went unanswered, no callbacks, and we were bounced around at the call center. We had to make multiple additional trips just to get answers and even to obtain our own documents and plates. Each time, we were told new fees or new conditions we supposedly owed. The staff behaved unprofessionally, dismissively, and at times mockingly. In our opinion, based on our experience, the pattern of misleading statements, shifting totals, and pressure felt deceptive and, frankly, like dealing with scammers. Anyone who still decides to buy from this dealership should demand every single document, review every page of every add-on package, and verify all terms in writing before signing anything. Honestly, our strongest recommendation is to stay away from this dealership entirely.

Travis is a great salesman. Everything was done quick and easy. Great experience. Would definitely recommend.

The people at Route 23 Nissan are very helpful. My sales rep Travis was friendly and knowledgeable. He was able to answer all my questions on a used Nissan Ariya and the general EV questions. Got a good deal on a CPO Nissan Ariya. Great experience overall.

Kenneth and Zaid were awesome. They made my experience easy and comfortable. I would definitely recommend purchasing from them. Great Job guys.

Fernando was amazing! I was so nervous to buy a new car but he was kind and helpful and made the whole process seamless. I was treated kindly and fairly by Fernando and everyone at the dealership.

Brayan has great customer service and helps a lot, easy process and great communication

Brayan has good costumer service helps with anything you need!

Great experience, a little to long for my liking but over from the sales man to the finance manager everything was just awesome. We came out of there as happy customers .

(Translated by Google) The best dealership in the world! It was a pleasure coming here to pick up my car. Everyone is friendly and provides excellent service. I recommend them 100%! Especially Robin. Thank you, Robin, for helping me. You're the best!!! I'M SO HAPPY!!!! (Original) El mejor dealer del mundo, fue todo un placer venir y buscar mi carro aquí, todos son amables y muy buenas atenciones los recomiendo al 100%100 En especial a Robin. Gracias a ti Robin por ayudarme. Eres el mejor !!! MÁS QUE FELIZ!!!!

Had a wonderful experience upgrading my car. Joshua the manager was very helpful and nice. Anthony was very kind and answered all questions I had!

(Translated by Google) The best of the best; they never leave you without a car. You arrive and leave in one. Many thanks to Robin for his excellent service and to his managers, especially Darwin and Jasil, for the discounts they gave me. They are the best. (Original) Lo mejor de lo mejor, ahí no te dejan sin carro. Llegas y sales montado. Muchas gracias a Robin por sus buenas atenciones y sus manager todos el señor Darwin y Jasil gracias por las rebajas que me hicieron. Son los mejores

Great experience with Travis Jordan ask for him he'll take care you. He is the best around , bring all your friends and family to see him.

I got into a new lease with not hassle at all. My salesperson Kenneth and the sales manager Jasil made the process quick and easy. No complaints

Travis was an absolute pleasure to with. He was very helpful and answered all the questions we had. Will definitely recommend this dealership.

I had an excellent experience working with Fernando throughout the process of leasing my new car. He was professional, friendly, knowledgeable, and extremely helpful from beginning to end! Would highly recommend him to anyone in the market for a new car.

Had an amazing experience with Anthony. Very nice and knowledgeable. Highly recommend to anyone who plans to purchase a car from here!!

I had a great experience purchasing my certified pre-owned vehicle at Nissan. Javien was wonderful to work with. He provided me with several vehicle options and worked with me to get my payments where I wanted them to be. I also needed to have two minor things fixed after purchasing the vehicle, and the service team was great. Calin made scheduling everything easy, and Jesse kept me updated on the status of the repairs. Communication from everyone throughout the entire process was excellent. I really appreciated how helpful, responsive, and easy everyone was to work with. Overall, a great experience!

Experience went well very friendly staff and recommend buying from them

a car you want , that meets your needs and fits your budget, isn’t always easy. After searching for quite some time, I finally founded in Nissan 23 at a great price Thanks to the excellent service, friendly attitude, and professionalism throughout the negotiation process, we were able to make a deal and drive home with the car we wanted. I highly recommend this dealership! A special thank-you to Anthony, our salesperson. He was very friendly, helpful, and professional from beginning to end. Anthony, you’re the best! 👑 Thank you for making this such a wonderful l experience! ⭐⭐⭐⭐⭐o

My experience was absolutely amazing, when you come see Travis Jordan, he will make sure you are treated fairly and honestly

Eric was fantastic and the entire team was so welcoming and went above and beyond! Thank you Nissan (and the hype crew)!!

Brayan & the staff here were super helpful. Got me all the information I needed to make a decision with my lease without being pushy.

Samatha was great at following up & keeping my attention on the dealership for purchase. Travis is an Amazing sales rep. All around great experience.

Jesse and the rest of the staff in the service department are top notch. I highly recommend him for all your service needs

Had an amazing experience with Anthony. He was very kind and helpful. Made the process very smooth. Highly recommend Route 23 Nissan!!

Travis was amazing he helping me with car and got my voice activating set. He super professional, highly recommended 👌

Do now buy any car from this location. They literally switched the deal in the finance office! This has been the worst car buying experience ever. They stole $3,500 dollars from me and literally changed the contract. They have countlessly lied and after admitting that they had taken the $3,500 they gave $1,500 back and guaranteed oil changes that now they are not making good on. This has been a hellacious experience. Please never use them!

Bought a used car here a couple years ago. Posted a review of the terrible experience after closing sale but looks like that was deleted. Was hoping I was done with this dealership but they got me again. I purchased an extended warranty with the car. Now I go to get warranty work done and the sneaky dealership snuck a tieback in so I have to bring it back here for warranty repair instead of an actual trustworthy dealership. Now im sitting here without a car because no one can bother to call me back and remove this tieback so ... Read More

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Google - Oct 27, 2026

Bought a used car here a couple years ago. Posted a review of the terrible experience after closing sale but looks like that was deleted. Was hoping I was done with this dealership but they got me again. I purchased an extended warranty with the car. Now I go to get warranty work done and the sneaky dealership snuck a tieback in so I have to bring it back here for warranty repair instead of an actual trustworthy dealership. Now im sitting here without a car because no one can bother to call me back and remove this tieback so my car can get fixed. Funny how the only time I receive a call is after the bad reviews.

I had a great experience purchasing my new Altima. Anthony the salesperson was great and very nice. Highly recommend coming here to buy your new Nissan.

i literally had such high hopes for this place i went with all intention to buy this honda accord hybrid that was 25k. 2 1/2 hours later, I finally got to see the price on a piece of paper that was printed out and it said $49,000 is what I would be paying at the end of my loan. $10,000 was fees that it said on the piece of paper was optional, but they said I couldn’t remove. Honestly, wasted three hours of my life. I have to buy a car within 24 hours now because I will have to start paying for the ... Read More

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Google - Oct 27, 2026

i literally had such high hopes for this place i went with all intention to buy this honda accord hybrid that was 25k. 2 1/2 hours later, I finally got to see the price on a piece of paper that was printed out and it said $49,000 is what I would be paying at the end of my loan. $10,000 was fees that it said on the piece of paper was optional, but they said I couldn’t remove. Honestly, wasted three hours of my life. I have to buy a car within 24 hours now because I will have to start paying for the rental out of pocket soon. Thank you so much. Route 23 Nissan for wasting my time and money edit: the response from the dealership would mean a lot more if it was actually sincere however they were clearly trying to take advantage of a single woman. the owner made comments such as “we dont need your dad” he was also very condescending when i asked to see the price breakdown to call my dad and discuss they took the paper with them everytime they left the room. they hand wrote this for me since the printed price breakdown was an “internal document” mind you many dealerships have emailed me price breakdowns since then. i wouldn’t recommend my worst enemy to this dealership seriously. 49k price tag with a hand written price estimate lol, then this hand written one doesnt have half the stuff that was on the printed one. what a joke

Brayan and Josh were extremely helpful and accommodating to say the least. i came in to just look and ended up coming home with a brand new Nissan Rogue in boulder gray !!! i absolutely love it. but still in shock!! Thanks again guys .....

Brayan and Kevin are are easy to work with. Both are gentlemen, Friendly. Knowledgeable professional.

We came in today for a vehicle and in NO TIME Kenneth was SO HELPFUL. We were unsure of what kind of vehicle we were interested in and he had the patience of a saint and helped us to the very end! Also, The managers were SO helpful as well.

(Translated by Google) I liked the way they treated me; they were very helpful and always looked for ways to assist me, and they succeeded. Thanks to managers Joshua and Jasil for their help, and thanks to the best salesman in the world, Robin—that guy is a star! (Original) Me gustó la forma en cómo me trataron, son muy serviciales y siempre buscaron la forma de ayudarme y lo lograron, gracias a los manager Joshua y Jasil por su ayuda y gracias al mejor vendedor del mundo. Robin ese tipo es una estrella

I had a wonderful experience buying my brand new Altima. Anthony was very helpful and respectful through the whole process. I highly recommend him. Candace the finance manager was great as well.

Brayan was the best, he made the day go by easy! definitely ask for him!

⭐ 1-Star Review – Route 23 Nissan Extremely Disappointed! Unexpected Charges, Poor Communication, and Unprofessional Customer Service! I am extremely disappointed and frustrated with my experience at Route 23 Nissan. Although they repaired my vehicle, I strongly believe I was overcharged and treated unfairly throughout the process. My vehicle needed an AC compressor replacement. Unfortunately, before arriving at Route 23 Nissan, my car had been at Teddy Nissan in the Bronx, where I received an incorrect diagnosis. Teddy Nissan had removed the transmission, starter, and several other components and returned my vehicle without properly reinstalling them. When my vehicle arrived at Route 23 Nissan, I was ... Read More

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Google - Oct 22, 2026

⭐ 1-Star Review – Route 23 Nissan Extremely Disappointed! Unexpected Charges, Poor Communication, and Unprofessional Customer Service! I am extremely disappointed and frustrated with my experience at Route 23 Nissan. Although they repaired my vehicle, I strongly believe I was overcharged and treated unfairly throughout the process. My vehicle needed an AC compressor replacement. Unfortunately, before arriving at Route 23 Nissan, my car had been at Teddy Nissan in the Bronx, where I received an incorrect diagnosis. Teddy Nissan had removed the transmission, starter, and several other components and returned my vehicle without properly reinstalling them. When my vehicle arrived at Route 23 Nissan, I was initially told that I would be paying $1,050 for labor plus $65 in taxes, for a total of $1,115. However, I was never clearly informed that I would be charged additional labor to reassemble the components that Teddy Nissan had left disconnected or out of place. According to Route 23 Nissan, it took their technicians 3.5 hours to reinstall those components at a rate of $225 per hour! As a result, what was supposed to be a $1,115 bill suddenly became $1,996.09! That is an additional $881.09 that I was not expecting or clearly informed about beforehand! What makes this situation even more upsetting is that I had absolutely no knowledge that my vehicle had been returned to me with all those components removed or out of place. I was never provided with photographs, videos, or any visual evidence documenting the condition of my vehicle when it arrived at Route 23 Nissan. I simply trusted what their employees told me. When I questioned why I was being held financially responsible for something I did not do and had no knowledge of, their response was completely unacceptable. I was told that somebody had to pay for the labor, and if I refused, they would take the car apart again and return it to me in that condition! I found that response extremely disrespectful, intimidating, and unprofessional. Instead of showing understanding or attempting to resolve the situation fairly, they made me feel as though I had no choice but to pay. The manager's attitude was especially disappointing. Rather than demonstrating professionalism, compassion, or a willingness to address my concerns, I felt dismissed and treated with complete disregard. I understand that mechanics deserve to be compensated for their work. However, customers also deserve transparency, clear communication, and the opportunity to approve additional charges before the work is performed. I brought my vehicle to Route 23 Nissan in Butler, New Jersey 07405, expecting professional service and an honest repair process. Although they completed the repairs, the unexpected charges and the way I was treated completely destroyed my trust in their business. Going from an estimated $1,115 to a final bill of $1,996.09 without clearly explaining and obtaining my approval for the additional charges is unacceptable! I strongly believe I was overcharged, and I am extremely disappointed by the lack of consideration, transparency, and professionalism shown by this dealership, especially its management and the technician. I WOULD NOT RECOMMEND ROUTE 23 NISSAN TO ANYONE! If you decide to take your vehicle there, make sure you get every estimate, additional charge, and repair authorization in writing before allowing them to touch your car. Otherwise, you may find yourself in the same frustrating and expensive situation I experienced. ⭐ ONE STAR – SO DISAPPOINTED

Excellent service. Fernando was the best. He helped us from beginning to end. Knew everything!! Answered all of our questions. Also was very patient with us as we test drove many vehicles.

Fernando was very kind and helped me through the whole process to get my very first car.i am very happy he was the one who helped me today!!

My mom and I had a very positive experience with Route 23 Nissan. Found a good certified used car for a good price and was helped by Javien. He offered different options between the choices that we wanted to look at and was pleasantly impressed with everything. From sales to finance everyone was helpful and accommodating including Candace from finance.

BUYERS BEWARE — Misleading Advertised Pricing Visited Route 23 Nissan interested in purchasing a vehicle, only to be presented with almost $8,000 in additional dealership fees / add-on packages on top of the advertised price. LMAO! This is exactly the type of dealership experience that makes buyers feel bait-and-switched. Advertise one price to attract customers, then present thousands of dollars in additional charges once they arrive. When I requested that all three OPTIONAL packages be removed, the salesman stated that two could be removed but insisted the $3,999 “Appearance Package” was mandatory per dealership policy (conveniently, the most expensive of the three) and could not ... Read More

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Google - Oct 15, 2026

BUYERS BEWARE — Misleading Advertised Pricing Visited Route 23 Nissan interested in purchasing a vehicle, only to be presented with almost $8,000 in additional dealership fees / add-on packages on top of the advertised price. LMAO! This is exactly the type of dealership experience that makes buyers feel bait-and-switched. Advertise one price to attract customers, then present thousands of dollars in additional charges once they arrive. When I requested that all three OPTIONAL packages be removed, the salesman stated that two could be removed but insisted the $3,999 “Appearance Package” was mandatory per dealership policy (conveniently, the most expensive of the three) and could not be removed under any circumstances. Save yourself the time and gas. Before making the trip, demand a complete, itemized out-the-door price in writing and hold them accountable to it. Otherwise, I’d strongly recommend steering clear of this dealership!!! I've purchased 9 vehicles over the years, and I've never seen a dealership attempt to tack on this much,. Absolutely ridiculous!

Seems cooler heads have prevailed. Sanity is restored. The management, in the end, has promised to make it right. I have an appointment Tuesday. Calin's people swear by her. That's a hallmark of a good manager. I'm sorry we both had bad days. I'm sure that's all it was.

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These guys Did a great job with getting us the car we wanted, we went to other Nissan dealerships… no one holds a candle to Route 23 Nissan! Go here Ask for Anthony!

Brayan and Jay the best!!!…👌🏻

(Translated by Google) Brayan and Jay!! The best in customer service and quality. Both are very friendly and always willing to help customers. (Original) Brayan and Jay!! Los mejores en atención y calidad de servicio. Muy agradables los dos y dispuestos ayudar al cliente

Went to Route 23 Nissan to look at cars and the staff was very helpful, accommodating and not pushy. Shout out to Travis and Jay, thank you!!! If you are in the market for a car check them out!

We had a great experience working with Kenneth! He was professional, knowledgeable, and genuinely helpful throughout the entire process. He took the time to answer our questions, was patient, and never made us feel pressured. Buying a car can sometimes be stressful, but he made the experience easy, straightforward, and enjoyable. We really appreciated his honesty and excellent customer service.

Everyone from Kenneth in sales and Zaid in finance was amazing start to finish

Made an an appointment at this dealer at 3:30pm to see an advertised car at 5:00 pm. Showed up at 4:30 for them to tell me the vehicle was sold after driving almost 1 hr there! Poor communication! 👎

Had a good experience buying a new vehicle. My sales rep Fernando was a great help. He took the time to work out the best deal possible. Highly recommend Route 23 Nissan

Zaid, Jasil, Joshua were amazing. They really hooked it up. Gave me such a good deal, and it was a great experience. Very transparent, the car was cleaner than anything I have seen anywhere else. Would recommend this dealer to everyone.

I had an excellent experience working with Bryan at Nissan! He helped me get into a Jeep Cherokee and truly made it happen. Bryan was patient, professional, and never rushed me into making a decision. He took the time to answer my questions and made the whole process comfortable and stress-free. I really appreciate his help and would definitely recommend Bryan to anyone looking for a great car-buying experience!

Brayan provided amazing service. Very detailed and transparent, friendly and professional. We will definitely consider our next purchase at this location because of him.

Car dealers suck but Travis was excellently say he definitely tried to help me out and he did come see Travis next time you want to buy a car

I’m very disappointed with how things turned out when I came to this dealership yesterday. My fiancée and I have been looking for a new car to buy for our family and came across a car on their website that we were interested in. We wanted to get as much information as we could because we lived an hour away and didn’t have transportation at the time. We wanted to know the final out of door price on the vehicle and Carol broke down the price and fees that we would have to pay , putting us around $27,700. ... Read More

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Google - Oct 1, 2026

I’m very disappointed with how things turned out when I came to this dealership yesterday. My fiancée and I have been looking for a new car to buy for our family and came across a car on their website that we were interested in. We wanted to get as much information as we could because we lived an hour away and didn’t have transportation at the time. We wanted to know the final out of door price on the vehicle and Carol broke down the price and fees that we would have to pay , putting us around $27,700. When asked if there would be any extra fees or difference in price when coming in person we were told NO. We needed a purchase order to give to our bank so we could come ready with a check but had to come in person for it. We made arrangements yesterday, calling out of work and ordering an uber to get to them. Upon arrival everything checked out. However, when I sat with the sales person he then quoted me a price of $39,000 …. when asked about the original number quoted to us all he could say was he wasn’t sure if Carol forgot to mention about there required services added on to every car. $12,000 in mandatory services that they “could try to see if any could be removed.” My fiancée and I are young but are not stupid. We were straight up lied to over the phone just to come in to this dealership so they could try to trick us into financing a $39,000 Jeep with an open recall. This was not a misunderstanding and it’s disappointing that they are not transparent with their prices. I can not stress enough that you should not come to do business here. And if you do DO NOT BELIEVE a single piece of information they give you over the phone.

I’ve never had such a horrible experience at a dealership before dealing with this one. Very unprofessional, they lie to get you to come in person just to badger you to try to finance through them even tho I’ve told them 20+ times that we’re not interested in doing that. They are not cooperative and unapologetic for giving incorrect information. Can’t stress enough that you should NOT go here at all. Save yourself the time and find a different dealership!!!!! If i could’ve gave negative stars trust that I would have.

Very disappointing experience with this dealership. I was trying to get basic information over the phone before making the trip because I was going to have a difficult time finding transportation back and forth. Instead of being helpful and working with me, the dealership was extremely uncooperative and made the process much more difficult than it needed to be. I also repeatedly requested to speak with a manager, but was never able to actually get one on the phone. That was especially frustrating when I was trying to get clear answers and resolve questions about the vehicle and pricing. Most ... Read More

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Google - Oct 1, 2026

Very disappointing experience with this dealership. I was trying to get basic information over the phone before making the trip because I was going to have a difficult time finding transportation back and forth. Instead of being helpful and working with me, the dealership was extremely uncooperative and made the process much more difficult than it needed to be. I also repeatedly requested to speak with a manager, but was never able to actually get one on the phone. That was especially frustrating when I was trying to get clear answers and resolve questions about the vehicle and pricing. Most importantly, I did not feel that the dealership was transparent about the pricing. The information I was given over the phone did not feel clear or consistent, which made it difficult to know what the actual final price would be. As a customer, I don’t think it’s unreasonable to expect straightforward answers, transparent pricing, and someone willing to address concerns—especially when you’re trying to arrange transportation just to visit the dealership. Unfortunately, this experience left me feeling like my time was not respected. I would not recommend this dealership based on my experience.

My husband and I recently leased a vehicle through Rt 23 Nissan. We had such a great experience with our sales rep, Javien. He was very friendly, knowledgeable, thorough and patient with all of our questions. We greatly appreciate it!!

I live an hour away and was ready to buy a car today with my own financing secured. Since the car has been sitting on their lot for over 45 days, I asked if we could discuss pricing over the phone before I made the drive. They flat out refused and insisted I had to come in. I am not going to drive an hour just to get a price, especially given their reputation for price gouging and adding hidden fees. They were completely fine with losing a serious buyer. This place feels like a scam. Also so we are clear ... Read More

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Google - Sep 22, 2026

I live an hour away and was ready to buy a car today with my own financing secured. Since the car has been sitting on their lot for over 45 days, I asked if we could discuss pricing over the phone before I made the drive. They flat out refused and insisted I had to come in. I am not going to drive an hour just to get a price, especially given their reputation for price gouging and adding hidden fees. They were completely fine with losing a serious buyer. This place feels like a scam. Also so we are clear stop calling me I’m not taking the review down… I have screenshots where I’ve specifically have said can’t we discuss pricing I live an hour away. Read the remarks below used cars have added fees they don’t advertise. Please stop reaching out before I report this even further.

Trying to add a $4500 fee witch is illegal

Wasted 4 hours of my day. Upped the price by $14000. I ended up calling the police and got a report so I can report this scam of a dealer to the consumer affairs and take necessary action against them. Everyone lied about who they were. From the first call I asked to speak to the manager and they put a woman who identified herself to be the manager. Said her name was Jennifer but her name is really Stephanie Calle. The other guy who was extremely rude said his name was Alberto but his name is Zaid Abass (acted like the ... Read More

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Google - Sep 20, 2026

Wasted 4 hours of my day. Upped the price by $14000. I ended up calling the police and got a report so I can report this scam of a dealer to the consumer affairs and take necessary action against them. Everyone lied about who they were. From the first call I asked to speak to the manager and they put a woman who identified herself to be the manager. Said her name was Jennifer but her name is really Stephanie Calle. The other guy who was extremely rude said his name was Alberto but his name is Zaid Abass (acted like the sales manager but was really the finance manager). Tyler Jordan the sales rep knew the deal was shady so he kept trying to hide the price breakdown and wouldn't allow us to take a picture, luckily we got a picture which i'll use in my complaint against them. The actual sales manager Joshua Rodriguez was hiding in his office when I asked for his name so he refused to come out. When I called the cops on them zaid called me a karen. Idk if im missing something here but i didnt screw them over, they wasted 4 hours of my day, lied every step of the way and were doing a bunch of illegal stuff in their deals. Luckily I have the whole conversation recorded too 🙂 Will hopefully hear from you guys soon. I collected all the evidence to set you guys straight.

They're selling hoopties and not honoring their used car warranties.

Hello, good afternoon. My name is Claudia Rodriguez. My husband and I recently purchased a car—a 2024 Lexus NX 350 F Sport. I had an issue with the brakes, so I took it back; they supposedly replaced the front ones, but that was a lie. The problem persisted, and they offered to replace the rear ones for an extra $600—which seemed absurd to me, given that I’d had the car for less than a month. I didn't trust you, so I went directly to Lexus. They inspected the car thoroughly. I explained what had happened, and it turned out ... Read More

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Google - Sep 15, 2026

Hello, good afternoon. My name is Claudia Rodriguez. My husband and I recently purchased a car—a 2024 Lexus NX 350 F Sport. I had an issue with the brakes, so I took it back; they supposedly replaced the front ones, but that was a lie. The problem persisted, and they offered to replace the rear ones for an extra $600—which seemed absurd to me, given that I’d had the car for less than a month. I didn't trust you, so I went directly to Lexus. They inspected the car thoroughly. I explained what had happened, and it turned out there were indeed issues with the front and rear wheel bearings, as well as the brake rotors. They told me nothing had ever been replaced and that no report or record of any kind had been left. I thought it was a bad joke, but sure enough, nothing had been changed. I paid for the replacement, and now the car is running perfectly. The price was steep—$2,000 for the work—but if you don't believe me, you can check Lexus's service rates yourself. Thank God they helped me out with the price. I’m sending this not because of the money, but because it is unpleasant to have customers lied to like that. Please don't waste your customers' time—just be honest.

Worst dealership experience ever. Most certainly do not recommend!

Went in to see a 24 Nissan Altima. Online price indicated doc fees included. I know there’s going to be tax and tag added, but they added an additional $4000 in “appearance fees”, $500 in window etching. And a few other fees. Total was over $11,000 more than the price was listed for online. When I asked what the $4000 was for they told me they had to do work to the car. $4000 worth of work to a car with only 10,000 miles! I told them that’s not what you do, you don’t list a car for one price online and than add ... Read More

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Google - Sep 10, 2026

Went in to see a 24 Nissan Altima. Online price indicated doc fees included. I know there’s going to be tax and tag added, but they added an additional $4000 in “appearance fees”, $500 in window etching. And a few other fees. Total was over $11,000 more than the price was listed for online. When I asked what the $4000 was for they told me they had to do work to the car. $4000 worth of work to a car with only 10,000 miles! I told them that’s not what you do, you don’t list a car for one price online and than add your cost on top. I was told that I used to work in car sales and I should understand that they have to make money, no I don’t understand that. That’s a scummy way to do business we didn’t add hidden fees or add fees on top when you got there, your listed price is your listed price. Tax and tags of course will be extra but you don’t add 20% on top in “appearance fees” to make money. Will absolutely never be returning to this dealership and recommend nobody else does either. And to top it off the car was listed as 10,000 miles but carfax reported it had over 22,000(rollback?). Horrible salesman and sales manager was just the same and encourages shady behavior and hidden fees. BUYER BEWARE!

If I could give zero stars, I would. I purchased a used car from Route 23 Nissan after being told it had gone through a “126-point inspection.” Unfortunately, just two days after taking the car home, I brought it to an Acura dealership and was told the car had a bubble in the tire and a broken brake pad—issues I would expect a thorough inspection to catch. Route 23 Nissan initially agreed to pay for the repairs after speaking with the Acura dealership. However, the general manager then tried to argue that Acura was taking advantage of me by recommending two ... Read More

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Google - Sep 8, 2026

If I could give zero stars, I would. I purchased a used car from Route 23 Nissan after being told it had gone through a “126-point inspection.” Unfortunately, just two days after taking the car home, I brought it to an Acura dealership and was told the car had a bubble in the tire and a broken brake pad—issues I would expect a thorough inspection to catch. Route 23 Nissan initially agreed to pay for the repairs after speaking with the Acura dealership. However, the general manager then tried to argue that Acura was taking advantage of me by recommending two new brakes, despite the fact that brakes are typically replaced in pairs. 🙄 This is something a general manager should obviously know. Acura of Denville also told me their interaction with the dealership was very rude, which unfortunately matched my own experience. The financing experience was another major issue. About a month after I had already purchased and been driving the vehicle, I was told that because I hadn’t financed $30,000, I could either return the used car or give back part of my down payment so they could get the financing to go through. Being presented with these options weeks after the purchase was completed was extremely frustrating and unprofessional. My tags also took an unreasonable amount of time to arrive, and my temporary plates had already expired by the time I received them. I was even told that I didn’t need another temporary plate, which was extremely concerning. Another issue is the dealership’s pricing. Route 23 Nissan adds roughly $5,000 in mandatory dealer fees to the advertised price to prepare a used vehicle for sale, including basic services such as an oil change. In my opinion, advertising one price and then adding thousands of dollars in required fees is misleading and makes it difficult for customers to understand what they are actually paying. Overall, my experience was extremely disappointing. I feel the vehicles are overpriced, the sales and financing process is questionable, and I did not feel I was treated fairly or respectfully as a woman. Based on everything that happened—from problems discovered just two days after purchase to the financing issue raised a month later—I strongly recommend doing your research, having any used vehicle independently inspected before purchasing, and carefully reviewing all financing terms and fees before signing. I personally would not purchase another vehicle from this dealership and would strongly advise others to consider other dealerships.

After a driving test on Kia 2024 , They told us the price of advertise wasn’t exactly what it was . It was another type of pricing from the advertising plus an astronomical charges on top of it. . Despite all this , we settled on a final price with the Manager on that day . We came the day after to finalize all the papers and get the car. Once we were at the dealership, They told us that Kia forte 2024, had a problem with the dashboard or something like that. They said they will reach us once the things will be fixed.We ... Read More

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Google - Aug 30, 2026

After a driving test on Kia 2024 , They told us the price of advertise wasn’t exactly what it was . It was another type of pricing from the advertising plus an astronomical charges on top of it. . Despite all this , we settled on a final price with the Manager on that day . We came the day after to finalize all the papers and get the car. Once we were at the dealership, They told us that Kia forte 2024, had a problem with the dashboard or something like that. They said they will reach us once the things will be fixed.We did communicated with them a hour before our arrival .No one says anything to us. So of course they try to sale us a Nissan instead. That Kia is exactly what we wanted. Nothing else and they knew that.. Now that Kia is back on their website and still advertise with a different price on top of that. What a deceptive practice, that switch bait sales tactic. We lost our time and office hours to go there twice … Deceptive and a non-transparency on the pricing whatsoever…

Full warning to ask about their reconditioning/inspection fee that is not included in their advertising price. They claim their prices are wholesale pricing but look at comparisons. It’s not wholesale pricing. They try to check your credit prior to disclosing their extra fee. Their extra fee was $3995 prior to taxes.

The prices they list online are complete fraud! If you want to buy a car outright don't bother. I drove 2hrs to get a car to learn that it'll be $2500 over than what it's advertised just because I don't want to finance it. I called ahead before coming no one told me this. Don't waste your time and go to a diller that don't make false claims

I would give them zero stars if I could. Buyer beware.... fees are out of control, you're so much better off going to another dealership and being treated like human. If they were giving cars away for free I still would never go there.

You will be scammed from this dealership — you have a better chance on FB marketplace. Even if you get everything in writing they won’t honor it — the turn over there is so high you can’t even speak to someone who sold you a car less than 6 months ago. Beware.

I bought a 2024 Lexus NX350 F Sport... the price was reasonable, and the salesperson was very attentive and kind... but the big problem was that the car had an issue with the bearings and brake discs. They offered to fix only the front discs, claiming everything else was fine... but a day later, the problem returned. I called, and they said they could help but I’d have to pay around $600... I bought the car less than three weeks ago, and it’s already having issues... I won't be going back since it's too far away, and they ... Read More

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Google - Aug 19, 2026

I bought a 2024 Lexus NX350 F Sport... the price was reasonable, and the salesperson was very attentive and kind... but the big problem was that the car had an issue with the bearings and brake discs. They offered to fix only the front discs, claiming everything else was fine... but a day later, the problem returned. I called, and they said they could help but I’d have to pay around $600... I bought the car less than three weeks ago, and it’s already having issues... I won't be going back since it's too far away, and they don't care about your time or money... If you're planning to buy a car from that dealership, I recommend thinking it over carefully, since nobody has money to throw away... Now I'll have to take it to the Lexus dealer near my home... You can't trust them... a real disappointment.

Waste of time if you think any pricing ahead of time is real. Their fees and add-ons are outrageous. They charge for “optional” equipment on used cars. The price you see online is completely fake. Any savings shown are never itemized. Made up nonsense. If you’d like to redeem your $750 lead generation coupon good luck with that too. Maybe it comes with a 5-star review. Guess I’ll never know.

This was a horrible car shopping experience. We were first working with Brayan who was very nice but was not able to help us with what we needed. After spending a few hours at the dealership and speaking to 5 different people to negotiate all of their hidden fees, we left with a deal and a time to come back and pick up the car. Jay, the 5th person to speak to us, was really helpful on Wednesday with getting everything situated. Came back Friday morning for my appointment to pick up the car and was left waiting without any help ... Read More

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Google - Aug 14, 2026

This was a horrible car shopping experience. We were first working with Brayan who was very nice but was not able to help us with what we needed. After spending a few hours at the dealership and speaking to 5 different people to negotiate all of their hidden fees, we left with a deal and a time to come back and pick up the car. Jay, the 5th person to speak to us, was really helpful on Wednesday with getting everything situated. Came back Friday morning for my appointment to pick up the car and was left waiting without any help for 45 minutes. Was then told the only finance guy in the building was in a meeting with the higher ups and he wouldn’t be able to see us until 12, 2 hours after my appointment time. The sales manager was very rude when we were expressing our dissatisfaction with their customer service. Many different people told us that we didn’t have to buy the car. They did not understand that we wanted to buy the car, but we didn’t like how they handled people. Overall they refused to do business with us because they didn’t like how we expressed our concerns. Would not recommend this car dealership unless you want rude customer service and a headache.

Just had an incredibly horrible experience. Car listed for $24,645 and by the time they "worked out" the numbers. Car was going to be $38,645. After an initial discussion of the "fee" they said some were optional. Yet, they still tried to overcharge $5,495 in "standard fee." After, discussing with the sale's person, he brought the manager who, after going through the same script and we got ready to walk out, finally agreed to "only" $995 dealer fees. Then, the Manager goes into office and the sale's person comes out with the same $5,495 fees ... Read More

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Google - Aug 6, 2026

Just had an incredibly horrible experience. Car listed for $24,645 and by the time they "worked out" the numbers. Car was going to be $38,645. After an initial discussion of the "fee" they said some were optional. Yet, they still tried to overcharge $5,495 in "standard fee." After, discussing with the sale's person, he brought the manager who, after going through the same script and we got ready to walk out, finally agreed to "only" $995 dealer fees. Then, the Manager goes into office and the sale's person comes out with the same $5,495 fees and additional fees totaling around $32,600. After that, the manager wouldn't even come back out to speak to us. So, we walked out! Stay away, very cunning and clever if you do not know their game. Post response: As I said in my original review, Very cunning and they want to treat people as if they are dumb. Read through their response and you will see the "politically correctedness" in their response, totally trying to make the costumer seem as if they are at fault for their thievish/dishonest ways.

Bought used car and month later issues with the car, tires need be filled every other day, engine light came up and now needs a sensor for the air intake , and oil change was never changed or updated, will never buy again from here In addition they will not admit that they sell lemons , oil was never change and car needs extensive work, thanks but no thanks will go to dealers who are honest and reliable, like Joyce honda

Untrustworthy. Had a deposit down on a car and they needed a few days to change tires, get out a scratch, etc and we were to pick up the car on Friday. They call that morning and say their finance dept is busy so can we come on Saturday at 11. Then they sell the car to someone else. And what’s worse is they don’t care. Dodge, weave, lie, add charges - believe all the reviews. These guys have zero ethics as a business.

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We called Nissan Route 23 about a Nissan Rogue listed for $24,057. We tried to ask several questions over the phone, but they avoided answering them and repeatedly insisted that we visit the dealership, saying they could answer everything in person and apply the $750 discount advertised on their website. After making the long trip to the dealership, we found out that not only was the $750 discount not applicable, but there was also a mandatory $2,000 “reconditioning fee” that was not included in the advertised price and was non-negotiable. When we asked why this fee wasn’t disclosed on the website, we were told ... Read More

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Google - Aug 1, 2026

We called Nissan Route 23 about a Nissan Rogue listed for $24,057. We tried to ask several questions over the phone, but they avoided answering them and repeatedly insisted that we visit the dealership, saying they could answer everything in person and apply the $750 discount advertised on their website. After making the long trip to the dealership, we found out that not only was the $750 discount not applicable, but there was also a mandatory $2,000 “reconditioning fee” that was not included in the advertised price and was non-negotiable. When we asked why this fee wasn’t disclosed on the website, we were told it was “to make the price more attractive and bring in more customers.” It was a complete waste of time and money. If a dealership has to advertise misleading prices and hide mandatory fees just to get people through the door, it’s hard to trust them. I would not recommend doing business with them.

Added thousands of dollars for prep fees, etching, etc. Said everyone adds them. Online states tax title mvc fees only. Got vehicle from Riverside Nissan in Hackensack. No extra fees. Same priced car was 4k cheaper. Stay away.

Route 23 Nissan added 7k of extras over their on line listed price.

I do not recommend them, they are cheating. The price of the car is 24,000, and the total price is 34,000. They add additional services, and we have to pay for them. I told them to cancel the additional services, and they told me that they cannot, I understand that there is a document with fees, taxes, well, sorry, an overpayment of 10,000 dollars is a mockery.

Beware of this dealership. The salesman was fine. But the method of operation is terrible. Vehicle cost on their website was $23,345 including dealer fees, as a certified pre-owned vehicle. Taxes were around $2,500. They wanted to charge almost $4,000 for it to actually be certified pre-owned. Then a $2,000 fee because we were paying cash. A fee to pay cash! A couple other fees, and we would be out the door at $35,xxx. The best they could do was $29,900. This dealership plays with prices. That's the takeaway. With this being an old school tactic that had been exposed, there are plenty of ... Read More

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Google - Jul 17, 2026

Beware of this dealership. The salesman was fine. But the method of operation is terrible. Vehicle cost on their website was $23,345 including dealer fees, as a certified pre-owned vehicle. Taxes were around $2,500. They wanted to charge almost $4,000 for it to actually be certified pre-owned. Then a $2,000 fee because we were paying cash. A fee to pay cash! A couple other fees, and we would be out the door at $35,xxx. The best they could do was $29,900. This dealership plays with prices. That's the takeaway. With this being an old school tactic that had been exposed, there are plenty of other dealerships out there that don't do that. So nice place, nice sales people, nice vehicles. I just hate games. The "Finance manager " would not let me take a picture of the numbers. He snatched the paper out of my hand and said something to the effect of "That's an internal document ", he knows they are using poor business practices. Smh List the price on the site that is in the ball park, not $12,000 over! That's 50% of the price.....ADDED TO THE PRICE!

Tried to add a 8000.00 fee to the already negotiated price. Drove 6 hrs for a total waste of time

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this dealership is a scammy bait-and-switch establishment. i went to inquire about a car listed at $15k, but when we received the "breakdown" the total was TWENTY SIX THOUSAND DOLLARS!! they tacked on almost $10k in bogus, illegal "finishing" and "processing" fees. absolutely disgusting. left here feeling like i had narrowly escaped a con. DO NOT GO HERE! they act nice but they've got ulterior motives. i hope this place gets shut down

If I could give it 0, I would. They bait and switch. They have a nissan rogue listed for $22k including dealer fees. The OTD price was $29k. That is just unreasonable. They are lying about fees. It took me weeks of calling to even get that quote, and they refused to email it to me, because they know bait and switches like that are illegal on the state and federal level.

So I was willing to try again thinking maybe the bad experience was just an off day for the staff at rt 23 Nissan. My first experience with the dealership was on 4-18-26. I posted an honest but negative review of that visit, nothing vulgar or embellished just the truth in a shortened version. Never a follow-up call from anyone at the dealership to see what they could do to make things better. On 6-10-26 after many morning text messages with the receptionist about the same vehicle that was now on the lot over 90 days she set an appointment ... Read More

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DealerRater - Jun 20, 2026

So I was willing to try again thinking maybe the bad experience was just an off day for the staff at rt 23 Nissan. My first experience with the dealership was on 4-18-26. I posted an honest but negative review of that visit, nothing vulgar or embellished just the truth in a shortened version. Never a follow-up call from anyone at the dealership to see what they could do to make things better. On 6-10-26 after many morning text messages with the receptionist about the same vehicle that was now on the lot over 90 days she set an appointment for 5:30 pm. I arrived a bit early, signed in and was handed off to Steve Vasquez to work the deal on the vehicle. We sat at his desk and started the basic information when another individual came to the desk, had Steve step aside and placed a document on the desk in front of me. He asked if this was me. I looked at the document, it was my review from my first visit. I responded yes that was mine from my previous visit. The individual then told me based on my negative review they ( I do not know who "they" were) decided they did not wish to do business with me. I asked if he believed this was going to help improve my past visit experience and he just repeated himself. I responded politely, This is both unprofessional and immature to take your ball and go home because you did not like the truth to be told. He walked away. I asked Steve who that was and he told me it was the finance manager "Z". I then took a piece of paper and was making some notes to be accurate in my next review of the dealership. Steve returned and told me he had another appointment coming so I would have to leave. Doubtful that was true but I quietly stood up and walked out to my vehicle. I was sitting in my vehicle finishing some notes when I noticed Steve and a co worker walking my way, staring at me. There was no interaction between us. They proceeded to walk past my vehicle to the front row of cars on rt 23. I observed them in my side view mirror. They stood there and watched me. I finished what I was doing, then carefully turned my vehicle around and left the dealership. I pulled into the next business lot and exited my vehicle walking back to rt23 where I observed both Steve and his co worker walking back to the dealership. The failed intimidation tactic just added to the childish experience. When I returned home I searched the dealership staff to get the name of the finance manager Zaid Abass. I then sent an email to the Owner/ President of the dealership, Mr. Osiashvili. I was again , honest about my experience. I provided my phone number so he could contact me and we could discuss this situation. I did expect he would call. 10 days later and still no contact of any kind. This should tell everyone all you need to know about the staff and owner of this dealership. If you have a bad experience of any kind and you leave an honest but negative review there will be zero desire or attempt to correct the situation so you could update your review with a positive resolution that would show the dealership actually cares about the customers. Hidden fees, Intimidation tactics, lies, lack of transparency, unprofessional attitudes and actions are not qualities for success. If this is what the owner allows or instructs then this is not the place to buy a vehicle. Dig into the reviews, look at negative ones and you will see a pattern. I did not look at the reviews prior to my first visit but as I said I was willing to give it another shot and for that I had an experience that I would have given less than a star. I will also mention, the vehicle still had not been properly serviced. The same issues I noticed on my first visit were still visible when I returned.

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This is a bait and switch dealership! Be prepared to pay 8k+ more then what you see online in fees! This doesn't include the 2.5k fee for not using their financing! They also will tell you they are going to do a soft pull on your credit report meanwhile they will do a hard inquiry. Two days later I secured the car I wanted with a dealership with transparent pricing. Not all nissan dealers are bad but this one is. The sales man I had was Fernando. Avoid at all cost.

Extremely disrespectful of my time and will be of yours! Kept me on the phone with bdc over sales for a full week and when I finally reached “sales,” commit to a long drive to reach the dealer, I get there and the salesperson doesn’t even exist and hear about a $4000 reconditioning fee that could’ve been said over the phone. I told them I have it in writing what the price is (with fees) from this “salesperson” and printed out their offer like it says on their site and they just literally said we can’t sell the ... Read More

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Google - May 26, 2026

Extremely disrespectful of my time and will be of yours! Kept me on the phone with bdc over sales for a full week and when I finally reached “sales,” commit to a long drive to reach the dealer, I get there and the salesperson doesn’t even exist and hear about a $4000 reconditioning fee that could’ve been said over the phone. I told them I have it in writing what the price is (with fees) from this “salesperson” and printed out their offer like it says on their site and they just literally said we can’t sell the car to you then. Empty promises and sneaky tactics, stay away.

Drove out to Route 23 Nissan after finding a 2023 Frontier Pro-4X listed on their website for $37,993 before tax. Their own disclaimer on the listing says the price includes "all costs to be paid by a consumer" except taxes, registration, and licensing. Pretty clear right? Wrong. Get there and suddenly the price is $41,000 before tax?. When I pushed back they revealed they had tacked on $3,995 in "reconditioning fees" that were apparently mandatory and non-negotiable. Fees that, again, their own disclaimer says should already be in the price. I have it on audio recording. On top of that ... Read More

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DealerRater - May 23, 2026

Drove out to Route 23 Nissan after finding a 2023 Frontier Pro-4X listed on their website for $37,993 before tax. Their own disclaimer on the listing says the price includes "all costs to be paid by a consumer" except taxes, registration, and licensing. Pretty clear right? Wrong. Get there and suddenly the price is $41,000 before tax?. When I pushed back they revealed they had tacked on $3,995 in "reconditioning fees" that were apparently mandatory and non-negotiable. Fees that, again, their own disclaimer says should already be in the price. I have it on audio recording. On top of that they were running a $750 Memorial Day coupon. I signed up, and they texted me directly saying "This amount will go directly toward the price of your next vehicle." Showed up and they told me for the first time that it can't actually go toward the car — only toward services and add-ons. That's not a miscommunication, that's a lie they put in writing. Walked out without a car after wasting the trip. Looked it up afterward and found dozens of other people describing the exact same reconditioning fee scam on Cars.com and the BBB. There's even an active lawsuit in Bergen County court making the same claims against this dealership and its owner personally. They're good at making Instagram content. Actually selling a car at the price they advertise? Apparently not part of the business model. Save yourself the trip.

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Classic bait-and-switch pricing. The vehicle was advertised online at one price, with small fine print saying dealer fees were not included. Once we arrived, we found out the “dealer fees” were nearly $5,000 and completely mandatory. We were told the fees covered things like reconditioning, detailing, tires, etc. — basically the normal cost of preparing a trade-in vehicle for sale. I have bought many vehicles over the years and have NEVER seen a dealership tack on almost $5,000 in surprise non-negotiable add-ons like this. Josh, the manager, told us this is “what dealers are doing now.” If that’s true, consumers should run ... Read More

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Google - May 23, 2026

Classic bait-and-switch pricing. The vehicle was advertised online at one price, with small fine print saying dealer fees were not included. Once we arrived, we found out the “dealer fees” were nearly $5,000 and completely mandatory. We were told the fees covered things like reconditioning, detailing, tires, etc. — basically the normal cost of preparing a trade-in vehicle for sale. I have bought many vehicles over the years and have NEVER seen a dealership tack on almost $5,000 in surprise non-negotiable add-ons like this. Josh, the manager, told us this is “what dealers are doing now.” If that’s true, consumers should run the other direction. I do want to say Javian, our salesperson, was fantastic and handled everything professionally. The issue is clearly dealership management and pricing practices above him.

Bait and switch. Read the reviews and trust them. Car was priced at $27,400 online and couldn’t get the out the door price until after the test drive. With their ridiculous add ons the out the door price came to $35,000. Not only that but for outside financing they would charge an additional $2,500 fee. I’d give them 0 stars if I could. If you want to deal with an honest and straight forward dealership, keep looking. I think I have left 3 google reviews in my life because I never care to but this was a laughably bad experience and so frustrating ... Read More

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Google - May 19, 2026

Bait and switch. Read the reviews and trust them. Car was priced at $27,400 online and couldn’t get the out the door price until after the test drive. With their ridiculous add ons the out the door price came to $35,000. Not only that but for outside financing they would charge an additional $2,500 fee. I’d give them 0 stars if I could. If you want to deal with an honest and straight forward dealership, keep looking. I think I have left 3 google reviews in my life because I never care to but this was a laughably bad experience and so frustrating that I am actually sitting here typing my feelings online. Don’t waste your time.

Top 3 worst dealerships I’ve ever tried to do business with. Stay far away.

Shady business practices. Lure you in with an internet price then they jack up the price with fees and unnecessary add ons. Spent 2 hours thinking I was going to leave a vehicle then after running my credit they added all the unnecessary fees to the contract. I won’t be back

If I could give a negative stars review it wouldn't be bad enough. This dealership is a complete joke and waste of time. Stay away. We drove 5 1/2 hrs round trip to purchase a Nissan Rouge today. Internet price was $19,900 but when we got there and worked up the deal the price was over $32,000 and 10% interest rate for over 800 credit score. They lied about the additional "required" products. They also added $4,000 in fees to make the car "certified" rated. This dealership is just a bait and switch place scamming anyone walking in the door looking for ... Read More

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Google - May 10, 2026

If I could give a negative stars review it wouldn't be bad enough. This dealership is a complete joke and waste of time. Stay away. We drove 5 1/2 hrs round trip to purchase a Nissan Rouge today. Internet price was $19,900 but when we got there and worked up the deal the price was over $32,000 and 10% interest rate for over 800 credit score. They lied about the additional "required" products. They also added $4,000 in fees to make the car "certified" rated. This dealership is just a bait and switch place scamming anyone walking in the door looking for a used car.